Lady Macbeth is the True villain :: Macbeth essays

Woman Macbeth is the True miscreant         In the Shakespearian play 'Macbeth', it is by all accounts that each one feels that Macbeth is the scalawag. Yet, in undeniable reality Lady Macbeth is the villain.  Lady Macbeth utilizes her craftiness and tricky aptitudes to over force Macbeth into murdering King Duncan. At the point when Lady Macbeth gets the letter educating her regarding the witches' predictions, she quickly imagines that she and Macbeth should murder King Duncan. She calls Macbeth to kind to slaughter King Duncan and saying that   Is to ful o' the milk of human thoughtfulness to get the closest way Woman Macbeth-Act 1 scene V.         Lady Macbeth realizes that King Duncan must be slaughtered for Macbeth to become lord, woman Macbeth fells to female to be embroiled in this destruction so she proceeds to request that the divine beings fill her with mercilessness and detest yet to at present have the prophylactic forces to trick an unassuming person like Macbeth.   Come, you spirits that tend on moral considerations, unsex me here, Also, fill me, from the crown to the toe, Top-brimming with direst brutality.  Make thick my blood. Woman Macbeth-Act 1 scene V   This section shows Lady Macbeth requesting that the divine beings fill her with all mercilessness and hate to submit the murdering of King Duncan however to have external beguiling characteristics to see others like Macbeth himself.   Woman Macbeth is getting befuddled that Macbeth is declining to murder King Duncan and she can't carry out the wrongdoing her self in light of the fact that obviously King Duncan looks like an excessive amount of like her dad. She fells that Macbeth isn't a man and she derides and attempts to convince him to murder King Duncan by saying that he isn't a man and that the best way to turn into a man is to execute the lord (regicide).   At the point when Macbeth will not slaughter King Duncan he fells that it's an inappropriate activity and he wont have the option to live with the blame and he however to him self why murder somebody that has been acceptable so acceptable to me? Macbeth is torn to the part where his better half's affection is more imperative to him than perpetrating awful wrongdoing. Woman Macbeth is the True lowlife :: Macbeth expositions Woman Macbeth is the True lowlife         In the Shakespearian play 'Macbeth', it is by all accounts that each one imagines that Macbeth is the scalawag. Be that as it may, in undeniable reality Lady Macbeth is the villain.  Lady Macbeth utilizes her shrewdness and beguiling abilities to over force Macbeth into slaughtering King Duncan. At the point when Lady Macbeth gets the letter informing her regarding the witches' predictions, she promptly feels that she and Macbeth should execute King Duncan. She calls Macbeth to kind to murder King Duncan and saying that   Is to ful o' the milk of human generosity to get the closest way Woman Macbeth-Act 1 scene V.         Lady Macbeth realizes that King Duncan must be slaughtered for Macbeth to become ruler, woman Macbeth fells to female to be involved in this decimation so she proceeds to request that the divine beings fill her with savagery and loathe yet to at present have the preventative forces to mislead a humble person like Macbeth.   Come, you spirits that tend on moral considerations, unsex me here, Also, fill me, from the crown to the toe, Top-brimming with direst savagery.  Make thick my blood. Woman Macbeth-Act 1 scene V   This entry shows Lady Macbeth requesting that the divine beings fill her with all savagery and hate to submit the executing of King Duncan however to have external tricky characteristics to see others like Macbeth himself.   Woman Macbeth is getting confounded that Macbeth is declining to murder King Duncan and she can't carry out the wrongdoing her self in light of the fact that obviously King Duncan looks like an excessive amount of like her dad. She fells that Macbeth isn't a man and she disparages and attempts to convince him to slaughter King Duncan by saying that he isn't a man and that the best way to turn into a man is to execute the ruler (regicide).   At the point when Macbeth will not slaughter King Duncan he fells that it's an inappropriate activity and he wont have the option to live with the blame and he however to him self why execute somebody that has been acceptable so acceptable to me? Macbeth is torn to the part where his better half's adoration is more essential to him than carrying out awful wrongdoing.

How Odds Are Related to Probability

How Odds Are Related to Probability Ordinarily the chances of an occasion happening are posted. For instance, one may state that a specific games group is a 2:1 most loved to dominate the enormous match. What numerous individuals don't understand is that chances, for example, these are extremely only a rehashing of the likelihood of an occasion. Likelihood thinks about the quantity of victories to the all out number of endeavors made. The chances for an occasion looks at the quantity of victories to the quantity of failures. In what follows, we will perceive what this implies in more noteworthy detail. To begin with, we think about a little documentation. Documentation for Odds We express our chances as a proportion of one number to another. Regularly we read proportion A:B as A to B. Each number of these proportions can be duplicated by a similar number. So the chances 1:2 is proportionate to stating 5:10. Likelihood to Odds Likelihood can be deliberately characterized utilizing set hypothesis and a couple of adages, however the fundamental thought is that likelihood utilizes a genuine number somewhere in the range of zero and one to gauge the probability of an occasion happening. There are an assortment of approaches to consider how to figure this number. One route is to consider playing out a test a few times. We check the occasions that the investigation is effective and afterward isolate this number by the absolute number of preliminaries of the test. In the event that we have A triumphs out of an aggregate of N preliminaries, at that point the likelihood of progress is A/N. In any case, on the off chance that we rather consider the quantity of triumphs versus the quantity of disappointments, we are presently ascertaining the chances for an occasion. In the event that there were N preliminaries and A triumphs, at that point there were N - A B disappointments. So the chances in favor are A to B. We can likewise communicate this as A:B. An Example of Probability to Odds In the previous five seasons, crosstown football equals the Quakers and the Comets have played each other with the Comets winning twice and the Quakers winning multiple times. Based on these results, we can ascertain the likelihood the Quakers win and the chances for their triumphant. There was an aggregate of three successes out of five, so the likelihood of winning this year is 3/5 0.6 60%. Communicated regarding chances, we have that there were three successes for the Quakers and two misfortunes, so the chances for them winning are 3:2. Chances to Probability The count can go the other way. We can begin with chances for an occasion and afterward determine its likelihood. On the off chance that we realize that the chances for an occasion are A to B, at that point this implies there were A victories for A B preliminaries. This implies the likelihood of the occasion is An/(A B ). An Example of Odds to Probability A clinical preliminary reports that another medication has chances of 5 to 1 for relieving an ailment. What is the likelihood that this medication will fix the sickness? Here we state that for each multiple times that the medication fixes a patient, there is one time where it doesn't. This gives a likelihood of 5/6 that the medication will fix a given patient. Why Use Odds? Likelihood is pleasant, and takes care of business, so for what reason do we have a substitute method to communicate it? Chances can be useful when we need to think about how much bigger one likelihood is comparative with another. An occasion with a likelihood 75% has chances of 75 to 25. We can improve this to 3 to 1. This implies the occasion is multiple times bound to happen than not happen.

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Feel Free to Unsubscribe, Unfollow We started this site to add value to other peoples lives. When we embarked on our journey and began simplifying our lives a few years ago, we discovered myriad benefits, and we realized we weren’t the only people who would benefit from the simpler life. So we started sharing our story, and we discovered something amazing: when you add value to people’s lives, they are eager to share your message with their friends and family. When something resonates, we share it: people are intrinsically wired to share value with others; adding value is a basic human instinct. Thanks to the power of sharing, this site has grown to more than four million readers. And the site continues to grow today. Hundreds of thousands of people subscribe via email, and they follow our inspirational messages on Twitter, Facebook, and Instagram. Were grateful for every person who reads our content, finds worth in our words, and shares our message. We appreciate you; we want you here. We dont, however, want anyone to feel obligated to support our site if they dont continue to find value here. We understand that our message will not resonate with everyone. So if you stop finding value in our words, feel free to unsubscribe or unfollow. You wont hurt our feelings. Scouts honor. Wed rather you spend your time and attention on something that adds value to your life. We want you to be happy, and so the last thing we want to do is add to the clutter. This rule shouldn’t apply to only our website, though: no one needs to be offended when someone ‘unfriends’ them on Facebook, or stops following them on Twitter. But unfortunately, many people feel hurt, disrespected, or disregarded when someone leaves their online social circle. Instead of feeling offendedâ€"instead of questioning the other person’s intentionsâ€"we must realize we can’t add value to everyone’s lives all the time: even though someone found value in us previously, that doesn’t mean they will find value now or in the future. People often grow in different directionsâ€"that’s the beauty of life. That said, if you do find merit in our words here at The Minimalists, then please continue to share our essays via email and social media (you can find a list of our most popular essays here). Help us spread the wordâ€"we appreciate the love. Thank you for being part of a movement that is bigger than any one person.

Important Discoveries And Contributions That Were Made By...

Abstract: - The many concepts we currently have in the field of mathematics are thanks to great mathematicians from different cultures throughout time. An important era when great mathematical discoveries were made was during Medieval Times, or the Middle Ages. In this paper we discuss important discoveries and contributions that were made by three famous mathematicians of this time period including French Nicole Oresme, German Jordanus Nemorarius and Italian Leonardo Pisano, better known for his nickname of Fibonacci. Key-Words: - Medieval, Mathematics, Fibonacci, Arithmetic, Sequence 1 Introduction Mathematics has grown and expanded its many concepts thanks to mathematicians from different societies throughout time. A very important era in history is considered to be the Medieval Times, or the middle ages. According to reference [6], â€Å"People use the phrase ‘Middle Ages’ to describe Europe between the fall of Rome in 476 CE and the beginning of the Renaissance in the 14th century.† The Middle Ages, or Medieval Times, are known for their famous art, architecture, crusades among other things, but there were also mathematical contributions happening during this time period. Mathematical concepts that we know and use nowadays are thanks to contributions made from different mathematicians throughout time. The Medieval Times are no exception since great men living in this era contributed to the beautiful subject of mathematics. Some of the many intelligent minds from this eraShow MoreRelatedGreat Events and Contributors in the Field of Mathematics918 Words   |  4 Pagesabout various inventions and discoveries especially in the mathematics field. There were various people who made great contributions to the mathematics field which are applicable and still in use to date. This paper will therefore look at two among the many great events and the contributors of the events in the mathematics field. About 250BC there were various inventions and contributions by Archimedes who was considered as being among the greatest mathematicians in history. He is still honoredRead MorePhysics 11373 Words   |  6 PagesThough his most notable discoveries were in the field of astronomy, we cannot label him simply as an astronomer. He authored many important works including, Sidereal Messenger (also known as Starry Messenger), but unfortunately, due to the power of the Catholic church in his native Italy, his work in astronomy was widely rejected by his countrymen. His contributions to physics also place him in the ranks of the greatest scientists of all time. Without Galileo’s contributions to astronomy, mathematicsRead MoreThe Contribution Of Leonhard Euler1712 Words   |  7 Pagesfascinating and talented man who made significant contributions in mathematics, physics, engineering and astronomy (Stockstill). The incredible amount of work he produced in mathematics has made his name famous around the globe. He has produced more work than any other professional in mathematics (Australian Mathematics). His work in calculus, graph theory, and mathematical notation has greatly influenced mathematics (Euler Website). Euler was a great 18th-century mathematician but also worked in music theoryRead MoreCompilation of Mathematicians and Their Contributions11615 Words   |  47 PagesI. Greek Mathematicians Thales of Miletus Birthdate: 624 B.C. Died: 547-546 B. C. Nationality: Greek Title: Regarded as â€Å"Father of Science† Contributions: * He is credited with the first use of deductive reasoning applied to geometry. * Discovery that a circle is  bisected  by its diameter, that the base angles of an isosceles triangle are equal and that  vertical angles  are equal. * Accredited with foundation of the Ionian school of Mathematics that was a centre of learning and researchRead MoreGreece s Impact On The World1360 Words   |  6 PagesKratos-power, which, in literal, means power to the people. Athenian democracy was established as a result of continuous reorganizations with a concept in mind of individual rights for citizens. An excellent quality of the Athenian democracy was that citizens were elected annually and allowed to further a longer term unless an awry situation, then an abrupt change of government can be acted upon on. Direct democracy helped the citizens of Athens to develop intellectually, and broaden their minds, and culturalRead More Mileva Marić Einstein and her contribution to Albert Einsteins work1293 Words   |  6 Pagesmost important papers of his career, and won the 1921 Nobel Prize for that work. He spent the last 30 years of his life working on a unified field theory, but never succeeded. He was never again as successful as when he was with Mileva. Albert Einstein was born in 1879 in Germany and died in 1955 in USA. Albert Einstein won the 1921 Nobel Prize for physics for his services to theoretical Physics, and especially for his discovery of the law of photoelectric effect. The most important yearRead MoreStanding On The Shoulders Of Giants999 Words   |  4 Pagesthe shoulders of giants† is a very common phrase heard in regards to the scientific community. New and modern works and discoveries are always based on the findings of those that came before them. Even if work done in the past has been proven to be wrong, they still laid the foundation for future scientists to revise their information and improve upon it. One of the most famous and well-known scientists of the times was Leonardo Da Vinci. Da Vinci was born April 15th, 1452 in Italy, by the full nameRead MorePythogoras of Samos Essay examples1350 Words   |  6 Pages Pythagoras of Samos is often described as the first pure mathematician. He is an extremely important figure in the development of mathematics yet we know little about his achievements. There is nothing that is truly accurate pertaining to Pythagorass writings. Today Pythagoras is certainly a mysterious figure. Little is known of Pythagorass childhood. Pythagorass father was Mnesarchus, and his mother was Pythais. Mnesarchus was a merchant who came from Tyre. Pythais was a native of Samos. AsRead MoreThe Life Of Albert Einstein923 Words   |  4 Pagesgraduated from the Federal Polytechnic School. Soon after that, he became a Swiss citizen, but was unable to find a teaching position, so he accepted a job offer as a technical assistant in the Swiss Patent Office (â€Å"Albert Einstein – Biographical†). Three years later, Einstein and Maric finally get married, and in 1904, they celebrate the new life of their son, Hans Albert (Time Line of Albert Einstein s Life). Since Einstein had plenty of free time at the office, he dedicated that time to beginRead MoreCommon Laboratory Operations5997 Words   |  24 PagesList of the entire famous scientist Alessandro Volta(1745-1827) An Italian Physicist who was a pioneer in the development of electricity. He created the first electric battery in 1800. This battery gave the world its first continuous, reliable source of electric current, and led to all important discoveries of the use of electricity. The unit of measuring electromotive force (emf), Volt(v) is named after him. He also proposed the law that the air expands at a constant rate with increasing temperature

Death of a Salesman - 915 Words

Define The American Dream. In what way does Death of a Salesman point out the hopelessness of chasing this dream? Are there any rewards? The idea of the American Dream is truly subjective. To some, it is living in the lap of luxury in all aspects. To others, it is a chance at a better brighter opportunity for themselves or their families. Arthur Millers Death of a Salesman portrays the promise of the American Dream in the form of opportunity, freedom, success and wealth; the ability to acquire all material comforts in American Life, and sacrifices one must make in order to achieve it. For Willy Loman, hard work could not earn him everything that he wanted or thought he deserved. Willy judged life in terms of material wealth.†¦show more content†¦Once again, Willy chooses his fixation on the American Dream, over his marriage and children. Willie lived to pursue the American dream rather than just live it simplistically, and organically. â€Å"Death of A Salesman† puts an immense amount of pressure on its main character. This dream, this idea of true happiness and success is similar to dangling a carrot in the face or a horse. The horse may give chase, running far and fast, but never reaches its intended goal. Willy Loman held onto a dream, and did everything and anything to reach it; even at the expense of his marriage and family. His demise was Rivera 4 tragic and unfortunate, and a result of a consumer oriented society in which he was never able to fit in. He has lost sight of achieving the true goal of the American Dream; happiness and freedom. Willy has made quite an effort in attempt to achieve this goal, such as having an affair, a life away from his family, all of which sent him on a crash course headed for disaster. All of this is proof that living out this American Dream, will never be a reality, unless we live in reality. To chase a dream is hopeless; you must work hard and earn your keep to achieve it, like everybody else. Upon doing so, it is possible to reap the benefits, and collect your reward no matter how tangible or intangeable they may be.Show MoreRelatedThe Death Of A Salesman1496 Words   |  6 PagesIntroduction Today, the play The Death of a Salesman is celebrated in many theatres. The play is regarded as one of the finest dramas of American theater play. It was written in 1949 by an American playwright Arthur Miller. After the play was produced, it was first opened at the Morosco Theatre and starred Lee J Cobb as Willy Loman, Cameron Mitchell as Happy, Mildred Dunnock as Linda, Howard Smith as Charley and Arthur Kennedy as Biff. The play has been revived on Broadway four times and won manyRead MoreThe Death Of A Salesman857 Words   |  4 PagesSome stories have stood the test of time. These stories are relatable are leave readers feared perplexed. Oedipus the King is the tragic story of a man whose figurative blindness at a young age lead to his literal blindness at an old age. The Death of a Salesman converts this to a modern society of a man who just wants to do good for his family but doesn t see the effect of his actions. Although 2400 years separate these stories, readers can still relate to both the same. The genre of tragedy is interpretedRead MoreDeath of a Salesman990 Words   |  4 PagesDiscuss â€Å"Death of a Salesman† as a film. How could this film be more film-like? The well known late 1980’s play Death of a Salesman was beautifully crafted and opened my mind up to the reality of some people’s fantasies. When I first began to watch the play, I had immediately noticed that it was a play and not a movie. Usually in a film, there is a hero, heroine, climax, something they are fighting for, and usually (nine times out of ten) a happy, heroic ending. This movie included none, atRead MoreDeath of a Salesman606 Words   |  3 PagesWilly Loman: Victim of the American Dream Arthur Miller’s Death of a Salesman tells the tale of Willy Loman, a man who falls from the top of the capitalism system in a resonant crash. Being controlled by his fears of the future, and stuck in his memories of the past, Willy fully contributes to his self-victimization by putting little blame on his own mistakes. Although Willy is perceived as selfish, it is important to see that he is misguided. His character is one of a common man, he has neverRead MoreThe, Death Of A Salesman909 Words   |  4 Pagesdesire to be the breadwinners of the family, wish to achieve only success, become unemotional and might take dangerous risk to prove manhood. Many feminist novels, plays or short stories such as Frankenstein, â€Å"A Dollhouse†, â€Å"Yellow Wallpaper†, â€Å"Death of a Salesman† showcase the ill effects of gender roles. Women had to fight to have the same advantages and opportunities that men possess. Before modern times, many people would believe that a woman s place is in the home but now it is common for the modernRead MoreThe Death Of A Salesman1024 Words   |  5 PagesVictoria Gutierrez Professor Gilbreath Drama 10 6 April 2015 1026 Words The Death of A Salesman San Joaquin Delta College presented Arthur Miller s Death of A Salesman on Sunday the twenty-second of March at 2 o clock in the afternoon. This play is about a young man and his father coming to terms with the past and their futures. Willy Loman, an old salesman, is dealing with both financial and health difficulties. He is put under even more pressure when his unsuccessful son, Biff, returnsRead MoreThe Death Of A Salesman859 Words   |  4 PagesThe Death of a Salesman is a heart-wrenching story of a man named Willie, and his fight for economic freedom. The story takes place in 1931, and it starts off with Willie’s faint memory of his father, who was a flute maker and a salesman. Willie is a sixty three-year-old salesman who has work his entire life to achieve the common goal of the American Dream. Nevertheless, while trying to achieve economic freedom he ends up becoming trapped in the process. Willie in a lot of ways, died before his carRead MoreThe Death Of A Salesma n995 Words   |  4 PagesHope Miller’s play, The Death of a Salesman (1949) was about a family, and their struggles for the American dream. The family composition was not unlike that of an average family, a mom, a dad, and two children. Mom, Linda, tended to the house, oversaw the finances, as well as the lives of the remaining family members. Dad, Willy, supported the family as an on-the-road salesman. At first, Willy’s outbursts were confusing, but as I read the outbursts began to unfold the meanings buried in the storylineRead MoreDeath of a Salesman1187 Words   |  5 PagesDeath of a Salesman There are some who would argue that it is precisely the ultra-capitalist mentality of individuals like Willy Loman that has propelled the American Economy to global dominance, but Arthur Miller’s classic work â€Å"Death of a Salesman† begs the question: at what cost? What does it do to a person, this desperate need to â€Å"be number one man?† Each of Willy’s sons draw a different lesson from his life and their assertions about how one should live offer a compelling choice for modernRead MoreDeath of a Salesman1278 Words   |  6 PagesSteve Flatley Flatley 1 Mr. Nevels English 102 June 17, 2010 The Struggle Within There is a complete descent into madness evident in Miller’s â€Å"Death of a Salesman.† The struggle Willy Lowman has come to endure during a life of lies and false hope is portrayed very well by Miller’s use of dialogue, stage comments, prologue, and time and perhaps best shown by the use of dialogue and character interaction. By putting all of these elements to good use Miller paints a perfect picture as

OPERATIONAL MANAGEMENT AND CUSTOMER SATISFACTION Free Essays

string(151) " each market as unique and implements a different approach in order to leverage on customer intelligence on its clubcard \(Datamonitor Europe, 2004\)\." ABSTRACT The ultimate objective of most business to customer (B2C) organizations today is to increase on their productivity and revenues through system simplification, organizational potential and incremental improvements. Customer satisfaction is key to achieving this objective. With the continuously tighter global market competition, it has become a necessity for most organizations to focus on their operations in order to increase on their profitability and gain market leadership (Nice group, 2006). We will write a custom essay sample on OPERATIONAL MANAGEMENT AND CUSTOMER SATISFACTION or any similar topic only for you Order Now Customer service has thus become the main priority for these organizations to retain their market share and increase on their profitability. Operational management plays a key role in ensuring this customer satisfaction. This analysis thus seeks to examine the effectiveness of operational management in ensuring customer satisfaction within a customer facing B2C organization. An in depth case study of Tesco will be used to obtain the relevant data for this analysis. A multi-method strategy will thus be employed involving a quantitative survey through mailed questionnaires to the subordinate employees and semi-structured interviewing of senior managers within Tesco PLC. The interview scripts and survey questionnaires will then be analysed using thematic coding. Finally, conclusion will be drawn based on the findings obtained. INTRODUCTION In the recent years, globalization, information technology, super highway communication and international trade have posed numerous challenges and opportunities to business to customer (B2C) organizations which have resulted in the enhancement of the manufacturing capabilities through the introduction of new facilities, materials, procedures and techniques (Krajewski Ritzman, 2002). Hence managing the production/service system has become a major challenge in the global competitive environment. In order for business organizations to keep abreast with rapid technological changes and globalization impact, these leading edge organizations, both public and private, must have the ability to deal with the dynamic changes. Operational management leads the way for these business organizations to achieve their goals with minimum efforts. Operation management is that aspect of business the handles the production and service systems (Johnston et al, 2003). It is concerned with activities producing goods or involved in the delivery of services required by customers (Johnston et al, 2003). These activities are at the core of any organization and involve management of a vast majority of the organization’s assets, expenditure and its employees (Krajewski Ritzman, 2002). A commonly held misconception is that operation management involves only the manufacturing activities. It should however be noted that services are increasingly important and their contribution to the national economy far outstrips that of the manufacturing. Additionally, the overwhelming employment majority is provided by the service industry (Krajewski Ritzman, 2002). Operations management can therefore be defined as the effective planning, organizing and controlling of an organization’s resources and activities necessary to provide the market with tangible goods and services (Johnston et al, 2003). It thus applies to manufacturing industries, nonprofit organizations and service industries. Often, the main activities of operations management are production, product development and distribution. Related activities include inventory control, managing purchases, logistics, supply chain management, quality control, storage and evaluation processes (Johnston et al, 2003). The focus is mainly on maximizing resources, increasing efficiency and most importantly, ensuring customer satisfaction. Therefore, OM often includes substantial measurement and analysis of the internal processes. With the continuously tighter global market competition, it has become a necessity for most organizations to focus on their operations in order to increase on their profitability and gain market leadership (Nice group, 2006). Customer service has thus become the main priority for these organizations to retain their market share and increase on their profitability. Ultimately, successful operations management is the key to ensuring customer satisfaction by creating more value than the competition. This proposal thus seeks to examine the effectiveness of operational management in achieving better customer satisfaction within a customer facing B2C organisation. PROBLEM STATEMENT The ultimate objective of most business to customer (B2C) organizations today is to increase on their productivity and revenues through system simplification, organizational potential and incremental improvements (Nice group, 2006). Customer satisfaction is thus key to achieving this objectivity. However, most B2C organizations are currently encountering a necessity to respond to the rapidly changing customer preference, needs, tastes and desires (Nice group, 2006). Stiff competition coupled with increasingly changing customer needs has proven to be the endless driver of organizational performance improvement (Nice group, 2006). For these organizations to remain competitive and retain a larger market share in the global market, efficient management of the operating systems, including both the human resources and material management, must be made a priority. RATIONALE FOR SELECTING TESCO AS CASE STUDY The main purpose of this analysis is to examine the efficiency of operational management in ensuring customer satisfaction within a customer facing a B2C organisation. For this purpose, we selected a case study of Tesco PLC to obtain the relevant data for this analysis. Tesco PLC belongs to the retail industry and their principal products mainly include groceries, Consumer goods, telecoms and financial services (Datamonitor Europe, 2004). Tesco is one of the largest British retailers in terms of the global sales and domestic market share. It has over 923 stores and employs more than 240, 000 people (Datamonitor Europe, 2004). Operational management plays a key role to attaining the primary objectives of Tesco. Whether the current operation objective is to increase on profitability or to improve on customer service, the way in which Tesco utilises its resources have significant impact. As a consequence, there have been an increasing number of innovative developments in operations management in Tesco. Tesco recognizes the human elements as a value adding factor; hence the company has heavily invested in continuous professional development of its workforce (Austin, 2004). The plausibility of its operation strategies is also evident through its localizing and multi-formatting efforts to reach the global market (Austin, 2004). The discounter approach has also been useful in establishing strong customer relationships (Nice group, 2006). For its inbound logistics, Tesco has maintained a healthy relationships with its suppliers by importing own and unique systems (Nice group, 2006). Also, for the outbound logistics, the company treats its each market as unique and implements a different approach in order to leverage on customer intelligence on its clubcard (Datamonitor Europe, 2004). You read "OPERATIONAL MANAGEMENT AND CUSTOMER SATISFACTION" in category "Essay examples" The procurement and distribution of produce are closely monitored and deliveries made through truck fleets (Nice group, 2006). Further, the company keeps track on goods purchased and products likely to be bought in future hence making Tesco as one of the largest databases worldwide. For its supply chain management, Tesco introduced lean management solutions. The company adopted path breaking techniques and systems like point of sales data, continuous replenishment, primary distribution and the RFID technology in order to increase on the efficiency of its supply chain (Austin, 2004). Through its effective supply chain management, Tesco has emerged as a market leader in the retailing industry in UK (Austin, 2004). Clearly, Tesco represents a successful organisation with efficient operational management. It should however be noted that the current expansion of its retail market into Europe and Asian markets have direct implications on operational management (Nice group, 2006). Nonetheless, employing an in depth case study of Tesco, in examining the effectiveness of operational management in ensuring customer satisfaction, meets the objectives of this analysis. RESEARCH AIMS AND OBJECTIVES The primary goal of this analysis is to examine the effectiveness of operational management in achieving better customer satisfaction within a customer facing B2C organization. Specifically, the research would like to accomplish the following objectives: To examine and analyze the operational management of Tesco PLC Understand the role of operational management in the retail industry To infer the correlation between operational management and better customer satisfaction LITERATURE REVIEW INTRODUCTION TO LITERATURE Over the past decade the focus of most prior research has shifted significantly but has concentrated predominantly on operations management within B2C organizations. A number of key studies are cited repeatedly in extant literature. Reference to these studies shall be made in this section as most of their contributions still apply to organizational practices today. Also supporting literature review, information for this research will be drawn from various publications and academic journals such as Academy of Management Review and Journal of Operations Management. A REVIEW OF EXTANT LITERATURE Research into operational management has long been a subject of debate in the public discourse (Flynn et al, 1990). Scholars and practitioners have in the past decades complained about the inconsistencies between applications and research into operations management and stressed the need for a field based research (McCutcheon Meredith, 1993). While Cox Ledbetter (1977) found a vast majority of firms in the UK utilizing operations research in operation management, Robey Smith (1973) observed that application of the research findings to real world situations was constrained by the lack of an integrative research. Bufa (1980) noted that we had become experts at defining problems of narrow scope, evaluating the results using a single criterion and building models to represent them. He noted that attention was rarely given to the problems facing practitioners; hence Bufa (1980) called for an operation management research agenda related to the real world. He suggested that results from research into operations management be made understandable and acceptable to practitioners. Buffa further called for continued research in strategic issues such as planning and control, technology, and location analysis among others. Subsequently, Buffa identified capacity planning, positioning and quality control as critical issues that must be addressed by service systems. While surveying four periodicals namely: Management Science, Decision Sciences, International Journal of Production Research and AIIE Transactions; Chase (1980) developed a framework with two dimensions, research orientation and research emphasis, to classify operation management research. He observed that most research in operational management (OM) was not integrative and focused on micro problems. His survey of published articles on OM showed that among the most popular areas for research were work measurement and inventory control. Research in service systems dealt exclusively with micro issues of staff scheduling. Graham Miller (1981), proposed a comprehensive agenda for OM research. Unlike Buffa (1980), this agenda was based on opinions drawn from a panel of practitioners and researchers. Graham and Miller called for OM research in four main areas: service systems, operations control, operations policy and productivity and technology. Graham and Miller recommended the use of case studies and empirical methods to augment traditional methodologies of simulation and modeling. More recently, there has been an increased interest in process design, quality and strategy (Meredith Samson, 2001). The increase is due to improved frequency among journal articles. The current research in quality has taken a more organizational focus unlike the statistical focus noted by Chase (1980). Further, the concept of operational management has revolutionized beyond just the internal production and manufacturing. It now encompasses activities such as product and process design, purchasing, and distribution (Prasad Babbar, 2000). According to Nernesian (2000), operations management is a process that deals with the transformation of raw inputs- materials, labour or capital- into useful goods and services. While this may be true, there is a whole lot dimensions to the operation management arena. However, the main objective of operational management in any organization remains to maximize on resources and improve on customer satisfaction. Customer service is therefore, key to operational management. Slack et al (2004) defines operation strategy as the total pattern of decisions which shape the long term capabilities of any operation and their contribution to the overall strategy. Slack et al (2004) asserts that the objectives of operation management relate to stakeholders interest. In this regard, customer satisfaction is of particular importance to Tesco PLC. In order to ensure customer satisfaction through operational management, Tesco’s operation performance objectives mainly reflect on five aspects namely: quality, speed, cost, dependability and flexibility. As Slack et al (2004) points out, quality is vital for every operation within a B2C organization since it is an important aspect of customer satisfaction. Hence for a grocery retailer like Tesco, quality could mean that stores are clean and tidy, stores are in good condition, staff is friendly, courteous and helpful, and decor is appropriate and attractive. In this regard, Tesco hired staff to be placed into the stores and distribution centers so as to improve on availability and services hence increasing customer satisfaction (Austin, 2004). Additionally, Tesco launched a clubcard which contains customer information hence enabling it to better understand its customers (Austin, 2004). LITERATURE REVIEW SUMMARY There has been a proliferation of empirical research in the area of operations management. Renowned operation management scholars have attempted to focus and direct OM research towards areas of importance and relevance to industry (Wacker, 1998). Clearly, this review has identified that whilst there is an extensive body of publications into operational management, relatively few rigorous and systematic studies have examined the effect of operational management in customer satisfaction. RESEARCH QUESTIONS To develop an efficient operation management, emphasis should be placed on systems approach which stresses on the techniques, concepts and policies essential for effective and economical design, control of manpower, materials, facilities, capital and informational inputs of an organization (Johnston et al, 2003). To guide our research on operational management we will develop the following preposition: To identify the effectiveness of operational management, one should focus on productivity tools such as Manufacturing Resource Planning, Total Quality Control, Simulation and Animation of Production Operations, Just in Time Techniques, Optimized Production Techniques and Decision Support Systems (Johnston et al, 2003). Based on this proposition we develop three research questions: How do these productivity tools increase the efficiency of operational management in Tesco How can operational management be assessed with regard individual performance and productivity of Tesco PLC What is the potential effect of efficient operational management on customer satisfaction METHODOLOGY RESEARCH PHILOSOPHY The study will adapt an intepretivist research philosophy which is characterized by high degree of subjectivity. Intepretivism takes an ideographic approach to the study and requires a more detailed and rigorous analysis (Swamidass, 1991). This particular philosophical approach has been chosen as it allows the researcher to not only observe and learn, but to also actively engage in the discussion on the effectiveness of operational management in ensuring customer satisfaction. Hence the researcher’s knowledge will be closely aligned to that of the participants. Through this particular philosophical approach, the researcher will be able to explore on the subjective meanings that motivate people’s actions and how effective operational management can improve on customer satisfaction. RESEARCH APPROACHES There are generally two major research paradigms often employed in data collection and analysis namely: qualitative and quantitative approaches. Quantitative methods are formal and objective and they involve systematic processes that generate numerical data (Scudder Hill, 1998). Quantitative research is â€Å"used to answer questions about the complex nature of phenomena, often with the purpose of describing and understanding the phenomena from the participants’ point of view† (Scudder Hill, 1998). With quantitative methods the researcher is able to infer the conclusion through assessing participants’ perceptions and views. On the contrary, qualitative approaches are non-numerical and focus on gathering mainly verbal data (Stuart et al, 2002). The qualitative paradigm is based on a constructivist principle: the belief that reality is socially and subjectively constructed (Stuart et al, 2002). When looking at qualitative versus quantitative methods of data collection, it is obvious that there are advantages and disadvantages associated with each methodology. RESEARCH STRATEGY In order to capitalize on the strengths of both approaches and offset on their limitations, a multi method strategy will be employed by the researcher in collecting primary data. A multi-method strategy uses different data collection methods within a single research paradigm (Tashakkori Teddlie, 2003). It involves using more than one method but restricted to the methods selected from one world view. According to Tashakkori Teddlie (2003), a multi-method approach is important as it allows for the triangulation on an issue by employing different data sources in order to approach the research problem from the different viewpoints. A multi-method strategy will thus be employed involving a quantitative survey through mailed questionnaires to the subordinate employees and semi-structured interviewing of senior managers within Tesco PLC. DATA COLLECTION There is need for an integration of the original individual study through primary research with an existing knowledge and previous research. Therefore both primary and secondary data will be employed in data collection. Primary data will be based on questionnaire survey and semi-structured interviewing of retail managers at Tesco. Secondary research will be used alongside with primary research. Secondary data will be drawn from independent sources such as academic journals, published articles, textbooks, and internet sources. A review of the secondary publications will help in defining the agenda for subsequent primary research by suggesting the relevant questions to be asked. Secondary data will be useful in ascertaining, comparing and integrating with primary data for the purpose of comprehensive and logical analysis. DATA ANALYSIS Thematic analysis (Saunders et al, 2009) would be adopted in the analysis of data obtained through primary and secondary sources. The interview scripts and questionnaires will be analyzed using thematic coding. Contemporary research themes in operation management (such as the operation strategy, supply chain management, service operations, performance management and lean methods), which are based on the research objectives, will be adopted in analyzing the results obtained from the interview and questionnaires as well as the relevant data obtained from secondary publications. RELIABILITY, VALIDITY AND GENERALIZABILITY Due to the fact that semi structured interviews with one or several individuals would be involved in the data gathering process, the study may be prone to interview bias or error and respondent bias or error (Saunders et al, 2009). Moreover, Questionnaires are less likely to be valid as some respondents may answer superficially while others may not be willing to answer certain questions. Furthermore, survey as an instrument has been criticized with some researchers citing potential difficulties of survey administration. According to Meredith et al (1989), the efficient and effective implementation and administration of survey significantly influences the achievement of satisfactory responses and the overall success of data generation. In order to improve reliability, validity and generalizability, this study will adopt the following standards To increase the validity of the research findings and evaluation of responses the researcher will triangulate the responses with articles from independent sources such as published articles, academic journals, textbooks, and the internet and operation management reports. In order to improve on the response rate and content validity, the survey will be designed, formulated and implemented in a manner that follows recommendations from various authors. In particular, the recommendations on survey piloting, layout and questionnaire design by Churchill (1991), Dillman (1978) and Conant et al (1990) will be adopted. Questionnaires will also be issued on two separate occasions, and the two sets of responses compared statistically using spearman’s rank correlation for continuous data hence ensuring consistency of the responses. RESEARCH LIMITATIONS Some of the limitations that might be encountered by the researcher are discussed in this section and these include: Time constraints in conducting the research, analysis and interpreting results. Lack of enough resources for completing the research. CONCLUSION With the above taken into account, it can be concluded that this research proposal is of paramount importance. This research will contribute to the profound analysis on the effectiveness of operational management in achieving better customer satisfaction within a customer facing B2C organization. Conclusion will be drawn based on the findings obtained from the study. REFERENCE Amundson, S. D. (1998). Relationships between theory-driven empirical research in operations management and other disciplines. Journal of Operations Management, 16(4), 341-359. Austin.N. (2004), Exceeding expectations global retailer Tesco known for IT vision, http://epsfiles,internec.com/eps_files/eps_articles/Tesco_article_web_pdf, Updated 2005, accessed 25th July 2011 Buffa, E.S., (1980). Research in operations management. Journal of Operations Management 1, 1–8. Chase, R. B. (1980). A classification and evaluation of research in operations management. Journal of Operations Management, 1(1), 9-14. Churchill.G.A (1991), Marketing research: Methodological foundations, London, The Dryden press Conant.J.S, Mokwa.M.P, Varadarajan.P.R Cooke.R.A (1990), strategic types, distinctive marketing competencies and organizational performance: A multiple measures study, Strategic management journal, vol 11, pp.365-383 Cox Ledbetter (1977), The operations management agenda: an update. Journal of Operations Management, 8, 250–262 Datamonitor Europe (2004), Tesco PLC profile 2004, www.datamonitor.com, updated 2006, accessed 25th July 2011 Dillman (1978), Mail and telephone surveys: The total design method, New York, Wiley publishers Flynn, B. B., Sakakibara, S., Schroeder, R. G., Bates, K. A., Flynn, E. J. (1990). Empirical research methods in operations management. Journal of Operations Management, 9(2), 250-284. Johnston.R, Chamber.S, Harisson.A Slack.N (2003), Cases in operational management, London, Prentice hall Krajewski.L.J Ritzman.L.P (2002), operations management, New Jersey, Pearson education Inc. McCutcheon, D. M., Meredith, J. R. (1993). Conducting case study research in operations management. Journal of Operations Management, 11(3), 239-356. Meredith, J. R., Raturi, A., Amoako-Gyampah, K., Kaplan, B. (1989). Alternative research paradigms in operations. Journal of Operations Management, 8(4), 297-326. Meredith.J.R., Samson, D. (2001). Call for papers: Special issue of Journal of Operations Management on case study and field research. Journal of Operations Management, 19(1), 117-118. Miller, J.G., Graham, M.B.W., (1981). Production operations management: agenda for the ’80s. Decision Sciences 12, 547–571. Nice group (2006), Tesco and business systems UK Ltd work together to ensure a consistent approach to quality management, http://www.nice.com/about/success-story.php.id=27, updated 2005, accessed 25th July 2011 Prasad, S., Babbar, S. (2000). International operations management research. Journal of Operations Management, 18(3), 209-247. Robey Smith (1973), An empirical assessment of the perceived relevance and quality of POM-related journals by academicians. Journal of Operations Management, 10, 194–212. Saunders M., Thornhill.A, Mark Lewis.P (2009), Research methods for Business students, 5th edition Scudder, G. D., Hill, C. A. (1998). A review and classification of empirical research in operations management. Journal of Operations Management, 16(1), 91-101. Stuart, F. I., McCutcheon, D. M., Handfield, R. B., McLachlin, R., Samson, D. (2002). Effective case research in operations management: a process perspective. Journal of Operations Management, 20(5), 419-433. Swamidass, P. M. (1991). Empirical science: new frontier in operations management research. Academy of Management Review, 16(4), 793-814. Tashakkori Teddlie (2003), Quantity and Quality in Social Research, London, Routledge Publishers Wacker, J. G. (1998). A definition of theory: research guidelines for different theory-building research methods in operations management. Journal of Operations Management, 16(4), 361-385. How to cite OPERATIONAL MANAGEMENT AND CUSTOMER SATISFACTION, Essay examples

What factors made a person better at estimating the size of an angle or the length of a line Essay Example

What factors made a person better at estimating the size of an angle or the length of a line Essay From this data we made a hypothesis on what factors made a person better at estimating the size of an angle or the length of a line. My hypothesis was that year 10 pupils would be better at estimating both the size of angles and the length of lines than the adults and the year 7 children but adults answers will be closer to the mean on average. To prove this I would have to use the information in the spreadsheet .I first found the mean of angle 1 ,angle2 ,line 1 and line 2 in all of the sample of year ten all of the sample of year seven and all of the sample of the adults because using this I could find the average percentage error of each group because I felt this was essential in trying to prove the hypothesis I made earlier .The means for each were as displayed in the table below:Year 10Year 7AdultsAngle157.7665.4251.25Angle 2142.72141.04147.05Line 13.874.553.6275Line 214.5214.6112.7325At the moment when I produced the data it didnt interpret the data into what I wanted to know bu t I could find using the spreadsheet so first decided to find the percentage error of each group again using the calculation shown in the preliminary testing this was(difference between original and average estimates / actual size/length)* 100But first we thought that in the data there may be rogue results these are called outliers and are values that do not follow the data in a reasonable trend and so can be eliminated using a certain formula that creates upper and lower fences and if values fall outside of these two fences they can be classed as outliers and will be dismissed from the data . To implement this formula we need to find the upper and lower quartiles of the data, so by using Microsoft excel this data was found. The formula to find upper and lower fences to eliminate outliers is as follows:Lower Fence = Lower quartile 1.5 * inter quartile rangeUpper Fence = Upper quartile + 1.5 * inter quartile rangeFrom this we gained our upper and lower fences which wereYear 10Upper FenceLower fenceAngle 173.537.5Angle 2190110Line 15.51.625Line 222.37.7Then we did the same for year 7Year 7Upper FenceLower fenceAngle 192.532.5Angle 220585Line 17.251.25Line 219.57.5And for the adultsAdultsUpper FenceLower fenceAngle 16533Angle 2188.75110.75Line 15.51.625Line 26.87517.675With this data we deleted rogue values which amounted only to three.So now we can find the percentage error without worrying about rogue values influencing what could be a vital difference.Year 10 (%)Year 7 (%)Adults (%)Angle 17.218.96.8Angle 27.99.035.12Line 14.6232Line 216.1716.881.9This gives us an idea of to which group is better at estimating the sizes of angles and the lengths of lines but to see this in another way we can use box plots which are very useful for comparing sets of data from different groups within a certain population. The length of the whiskers can give an indication of how the data is skewed, either positively or negatively. Also the true value can be marked on to compare e ach of the medians to each other. By looking at the box plots , more specifically where the quartiles are marked we can see whether people tended to over estimate or under estimate. If the median is inclined slightly towards the upper quartile then people in that group under estimated more often than not and vice versa.So here are some box plots that compare all the age groups at both angles and lines.From this we see that the adults mean value is closer to the actual value of both angle 1 and angle 2 plus both the values of lines 1 and 2 ,this provides even more evidence to suggest against my hypothesis that years 10 pupils have a better ability at estimating both angles and lines because we have seen this through a percentage error and several box plot diagrams that we gained from using the averages from different groups but to prove my second statement in the prediction that adults estimates would be closer to their mean answer, which effectively means that adults made similar es timates to each other than the year 10 and 7 pupils , I need to use a statistical device called standard deviation this measures the spread of values from the mean, the bigger the value the more the answers are spread from the mean.Angle 1Angle 2Line 1Line 2Year 1011200.952.5Year 715301.53Adults1019.512.4We see the adults standard deviation figure being the smallest for three out of the four categories which proves one of my hypothesis statements correct but the other wrong this is because It was more of a guess than a prediction.Over all the taking all statistical methods used I came to the conclusion that adults were actually better at estimating both angles but it was interesting to see that the adults guesses had a small deviation from the mean (standard deviation) . The year 10 pupils by my calculations were second best ,their percentage errors were either very close to the adults in two out of four cases or dramatically a field from the other angle and line like the other two cases but their was a link between the angle and the line that were quite a bit out from the adult counterparts they were both the larger angles and lines using this information this could of provided another route of investigation to follow but then their was a factor preventing this being time and also looking at the year 7 data they were exactly the opposite to year ten pupils , where as they tended to be further out on the larger values of angle 2 and line 2 ,year 7 tended to be further out on the smaller sets of angle 1 and line 1 so their could have been a connection between this data and their ages or maybe gender but time did not permit us to investigate these fields.If I could reiterate the experiment I would make a more detailed hypothesis inducing me to analyse all possible fields that could of affected a persons ability to estimate the size of angles and lengths of lines an example of this is gender or intelligence but the field that I investigated which was age came out to me with a very clear result , this was that on average the older you are the better you are at estimating the size of an angle and the length of a line ,but we must take into account that we used a random sample of 25% from each group this meant that we could of missed some peoples estimates that could of affected or swayed the results to a different conclusion this could be important. This means the concluding statement may not actually be correct if further investigated with more detail and with more age groups such as year 8 , 9 and 11 but is still correct for the investigation we carried out. What factors made a person better at estimating the size of an angle or the length of a line Essay Example What factors made a person better at estimating the size of an angle or the length of a line Essay From this data we made a hypothesis on what factors made a person better at estimating the size of an angle or the length of a line. My hypothesis was that year 10 pupils would be better at estimating both the size of angles and the length of lines than the adults and the year 7 children but adults answers will be closer to the mean on average. To prove this I would have to use the information in the spreadsheet .I first found the mean of angle 1 ,angle2 ,line 1 and line 2 in all of the sample of year ten all of the sample of year seven and all of the sample of the adults because using this I could find the average percentage error of each group because I felt this was essential in trying to prove the hypothesis I made earlier .The means for each were as displayed in the table below:Year 10Year 7AdultsAngle157.7665.4251.25Angle 2142.72141.04147.05Line 13.874.553.6275Line 214.5214.6112.7325At the moment when I produced the data it didnt interpret the data into what I wanted to know bu t I could find using the spreadsheet so first decided to find the percentage error of each group again using the calculation shown in the preliminary testing this was(difference between original and average estimates / actual size/length)* 100But first we thought that in the data there may be rogue results these are called outliers and are values that do not follow the data in a reasonable trend and so can be eliminated using a certain formula that creates upper and lower fences and if values fall outside of these two fences they can be classed as outliers and will be dismissed from the data . To implement this formula we need to find the upper and lower quartiles of the data, so by using Microsoft excel this data was found. The formula to find upper and lower fences to eliminate outliers is as follows:Lower Fence = Lower quartile 1.5 * inter quartile rangeUpper Fence = Upper quartile + 1.5 * inter quartile rangeFrom this we gained our upper and lower fences which wereYear 10Upper FenceLower fenceAngle 173.537.5Angle 2190110Line 15.51.625Line 222.37.7Then we did the same for year 7Year 7Upper FenceLower fenceAngle 192.532.5Angle 220585Line 17.251.25Line 219.57.5And for the adultsAdultsUpper FenceLower fenceAngle 16533Angle 2188.75110.75Line 15.51.625Line 26.87517.675With this data we deleted rogue values which amounted only to three.So now we can find the percentage error without worrying about rogue values influencing what could be a vital difference.Year 10 (%)Year 7 (%)Adults (%)Angle 17.218.96.8Angle 27.99.035.12Line 14.6232Line 216.1716.881.9This gives us an idea of to which group is better at estimating the sizes of angles and the lengths of lines but to see this in another way we can use box plots which are very useful for comparing sets of data from different groups within a certain population. The length of the whiskers can give an indication of how the data is skewed, either positively or negatively. Also the true value can be marked on to compare e ach of the medians to each other. By looking at the box plots , more specifically where the quartiles are marked we can see whether people tended to over estimate or under estimate. If the median is inclined slightly towards the upper quartile then people in that group under estimated more often than not and vice versa.So here are some box plots that compare all the age groups at both angles and lines.From this we see that the adults mean value is closer to the actual value of both angle 1 and angle 2 plus both the values of lines 1 and 2 ,this provides even more evidence to suggest against my hypothesis that years 10 pupils have a better ability at estimating both angles and lines because we have seen this through a percentage error and several box plot diagrams that we gained from using the averages from different groups but to prove my second statement in the prediction that adults estimates would be closer to their mean answer, which effectively means that adults made similar es timates to each other than the year 10 and 7 pupils , I need to use a statistical device called standard deviation this measures the spread of values from the mean, the bigger the value the more the answers are spread from the mean.Angle 1Angle 2Line 1Line 2Year 1011200.952.5Year 715301.53Adults1019.512.4We see the adults standard deviation figure being the smallest for three out of the four categories which proves one of my hypothesis statements correct but the other wrong this is because It was more of a guess than a prediction.Over all the taking all statistical methods used I came to the conclusion that adults were actually better at estimating both angles but it was interesting to see that the adults guesses had a small deviation from the mean (standard deviation) . The year 10 pupils by my calculations were second best ,their percentage errors were either very close to the adults in two out of four cases or dramatically a field from the other angle and line like the other two cases but their was a link between the angle and the line that were quite a bit out from the adult counterparts they were both the larger angles and lines using this information this could of provided another route of investigation to follow but then their was a factor preventing this being time and also looking at the year 7 data they were exactly the opposite to year ten pupils , where as they tended to be further out on the larger values of angle 2 and line 2 ,year 7 tended to be further out on the smaller sets of angle 1 and line 1 so their could have been a connection between this data and their ages or maybe gender but time did not permit us to investigate these fields.If I could reiterate the experiment I would make a more detailed hypothesis inducing me to analyse all possible fields that could of affected a persons ability to estimate the size of angles and lengths of lines an example of this is gender or intelligence but the field that I investigated which was age came out to me with a very clear result , this was that on average the older you are the better you are at estimating the size of an angle and the length of a line ,but we must take into account that we used a random sample of 25% from each group this meant that we could of missed some peoples estimates that could of affected or swayed the results to a different conclusion this could be important. This means the concluding statement may not actually be correct if further investigated with more detail and with more age groups such as year 8 , 9 and 11 but is still correct for the investigation we carried out.